396 Reviews Found
Confirmed Service Customer
The whole experience with the service department was not good. Our scheduled appointment was at 10:30 they didn't even get our vehicle in to start service until 11. They were not even busy on this day. My husband gave them a coupon from the dealership for a oil change and a tire rotation upon checking in. Also he explained to them that there was a nail in the tire and asked that they repair the tire while rotating. Upon checking out he noticed the ticket did not have a rotation on it and he asked about it and they said he hadn't mentioned a rotation etc. He told them yes it is even on my coupon etc. So the service guy said we could make an appointment to bring it back to rotate tires etc and repair from the nail. We won't be going back. We had traded in an Infiniti for the GMC Denali and never had to make an appointment for oil change service with them. We went in whenever was convenient for us and they serviced while we waited no problems. Thought buying local was a good thing but not so sure now if you can't get your vehicle serviced properly and timely.
Sabrina T.
DETROIT
Business Response
Hey Sabrina! I appreciate you taking the time to let us know how we are doing. We are always looking for an opportunity to improve our process. I spoke with Austen and he said he dropped the ball on adding the tire repair to the ticket but he did offer to have it repaired right then, free of charge, but Mr. Thaten declined. He said it seemed like he was in a rush to get back to work. I also checked the ticket and the tire rotation in on there but easy to miss (I overlooked it at first). If you look at the ticket it should say "Dexos oil change and tire rotation". I hope that helps. I am very sorry about the misunderstanding and if you haven't had the tire patched yet, we would love to take care of that for you at your convenience. Thank you so much for purchasing local, Ethan and the rest of the Paris Chevy staff appreciate you keeping your business local. I hope we can redeem ourselves in our service department :) - Thank you, Kelli McDonald.
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Confirmed Sales Customer
This was our 2nd vehicle we have purchased from Paris Chevrolet and we definitely recommend this dealership. Great customer service and professionalism! Highly recommend!!!
Kristin C.
EAGLETOWN
Business Response
You're awesome Mrs. Chadwick!! GLad you are enjoying your new Silverado :) - Kelli McDOnald
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Confirmed Service Customer
I was told that oil change & tire rotation was 59 dollars, I informed him that I didn't need tire rotation, I was told the price would be the same, one of the managers herd the conversation & gave me A 10 dollar discount, thanks at this time I haven had time to compare prices with other business.
Rc C.
BROOKSTON
Business Response
I hate that we had the miscommunication about the tire rotation but glad Kassidy was there to give you a great discount. THank you for your business Mr. Crawford - Kelli McDonald
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Confirmed Service Customer
I am very pleased with the service I received.
Phyllis R.
WINDOM
Business Response
You're awesome Phyllis! - Kelli McDonald
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Confirmed Service Customer
Everyone was helpful and friendly! Fast service.
Mary M.
ANTLERS
Business Response
You're awesome Mary!! THank you for taking the time to let us know how we are doing - Kelli McDonald
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Business Response
Thanks for letting us know how we are doing Brad :) - Kelli McDonald
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Confirmed Sales Customer
Great service from sales people. Friendly service from all.
Patricia C.
PARIS
Business Response
Thanks for letting us know how we are doing Patricia :) We hope you are loving your new LaCrosse!!! - Kelli McDonald
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Business Response
You're awesome Margie!! - Kelli McDonald
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Business Response
Thanks for letting us know how we are doing Renee - Kelli McDonald
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Business Response
Glad we were able to take care of ya! - Kelli McDonald
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Confirmed Sales Customer
The salesman went above and beyond his job duties to make sure we were completely satisfied 100 percent. Great job.
Patricia T.
PARIS
Business Response
Wow!!! Those are the reviews we love to hear! You're awesome Patricia - Kelli McDonald
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Confirmed Sales Customer
Fantastic group of people. They go out or their way to please their customers. Very friendly and well informed on the vehicles they sell.
Willie R.
BLOSSOM
Business Response
You're awesome Willie!!! Thanks for taking the time to let us know how we are doing and I hope you are enjoying that new 2500HD!! - Kelli McDonald
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Confirmed Sales Customer
What a great experience. Top notch people. It's a new day....for chevrolet ....in Paris Texas.
Phillip C.
PARIS
Business Response
Thanks for the awesome feedback Brandon! Dylan & T.J. were so happy you found the perfect vehicle :) - Kelli McDonald
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Confirmed Sales Customer
Really nice folks, like doing business with Paris Chevrolet.
David S.
PARIS
Business Response
You're awesome David!! - Kelli McDonald
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Confirmed Service Customer
Your Great Employees make the Dealership a Great place to do business.
Charles L.
DETROIT
Business Response
We always enjoy visiting with you Mr. Lewie :) - Kelli McDonald
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Business Response
You are welcome Karon!! You're awesome! - Kelli McDonald
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Confirmed Service Customer
Very pleasant and professional service department
William M.
PARIS
Business Response
THanks for taking the time to let us know how we are doing WIlliam! - Kelli McDonald
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Business Response
Glad we were able to get you outta here quickly Brian! - Kelli McDOnald
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Confirmed Sales Customer
No complaints from this guy. Just one happy customer. Thanks Paris Chevy.
Chuck M.
RENO
Business Response
You're awesome Chuck!!! you're gonna love that diesel :) - Kelli McDOnald
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Business Response
You're awesome Cheryl!!! :) - Kelli McDonald
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CUSTOMER REVIEWS
At Paris Chevrolet Buick GMC, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Chevrolet, Buick, GMC reviews to see what our customers are saying about us.